[emperor penguin]

I think people need to keep in mind that Maple Music is not a huge enterprise.

Maybe so, but when they're the sole provider of Hip merch they should either expand as necessary, or the Hip and other bands should use someone else as a distributor. 90% of the customer experiences about them on here are negative.

I tried to order the Heksenketel VHS years ago. After about 2-3 months of waiting and several un-returned phone calls, they finally called me and said it was incorrectly listed as being in stock and they didn't have it. It took a few additional calls to get them to refund my money. It's shitty but I'd rather buy something off of ebay or kijiji, get it at a show, or contact Will Ruocco directly to order a poster, which I have done in the past and he was really good about it. I'll never buy anything from Maple Music ever again.