[The Horrible Esthete]

Jetsgo has to provide the service, it is a legal contract. If they do not we will get our money back from Visa and they will go after them. Thats what the CSR said, but you never know...

That should be correct - it's perhaps the most beneficial aspect of charging large purchases on major credit cards - if the service / product is anything different from what was advertised (let alone significantly lacking, as in your case), the credit provider will almost always reimburse you and go after the merchant with both barrels blazing....

[prz]

Looks like if you booked using Visa or Mastercard you are OK. Same if you used a travel agent in Ontario. As some have posted earlier, it seems insiders of the industry are not suprised by this.


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[cferneyh]

Looks like if you booked using Visa or Mastercard you are OK. Same if you used a travel agent in Ontario. As some have posted earlier, it seems insiders of the industry are not suprised by this.


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There have been rumours for trouble with Jetsgo for a couple of months. Unfortunately I booked my flights for end of the month way back in December. When I heard the rumours, I looked into their refund policy. It was pretty simple - there wasn't one. Instead you'd get a credit, which right now is worth as much as Darkest Canuck's uncle's rookie card.

[prz]

Looks like if you booked using Visa or Mastercard you are OK. Same if you used a travel agent in Ontario. As some have posted earlier, it seems insiders of the industry are not suprised by this.


<!-- m --><a class="postlink" href="http://www.ctv.ca/servlet/ArticleNews/story/CTVNews/1110539448800_62/?hub=TopStories">http://www.ctv.ca/servlet/ArticleNews/s ... TopStories</a><!-- m -->

There have been rumours for trouble with Jetsgo for a couple of months. Unfortunately I booked my flights for end of the month way back in December. When I heard the rumours, I looked into their refund policy. It was pretty simple - there wasn't one. Instead you'd get a credit, which right now is worth as much as Darkest Canuck's uncle's rookie card.

[Dilly_sAm]

The interesting thing is who is gonna jump in there and grab the 10% of JetsGo's market shares?
Air Canada has heavily committed to it's overseas routes, hoping to use it's status as the only Canadian overseas carrier to monopolize the international market. In this morning's Globe (before the story about JetsGo broke) Air Canada announced non-stop to Rome starting in April. Milton : "We're gonna stand back and watch West Jet and JetsGo duke it out." They are probably too financially committed to the overseas surface to make a grab at the JetsGo market share, despite the fact that it included most of the indelibly lucrative Toronto-Ottawa-Montreal. This leaves it wide open for West Jet to jump right in their. Not only do they have aircraft better suited for commuting, THEY ARE ON TIME. So with West Jet grabbing JetsGo's market share, they would be seriously coming up the rump of Air Canada. Many pundits think that JetsGo's capitulation will result in fare hikes trying to win back money spent trying to compete with "Loonie Sundays". But increased competition between West Jet and Air Canada can only mean one thing: plummeting fares on the long range routes. Finally, something in the Canadian aviation industry that is good for the man!

[skippy the wonder dog]

Jetsgo's 10% market share is a bit of an illusion.

I fly frequently, at least monthly. Flights are usually (except at peak travel time) about 60-70% full. Jetsgo's 10% market share will mostly disappear into existing flights.

So, fare hikes are more likely than a price war between WestJet and Air Canada.

[mrlayance]

I can see CanJet expanding and offering more.

[j-monster]

Apparently there were serious safety issues with Jetsgo planes recently as well... according to an article in the National Post, the federal transport minister was threatening to shut the airline down because of these issues.

Jetsgo's abrupt decision followed a recent move by Transport Canada to place the carrier under its magnifying glass. The inspection, which raised several safety-related issues and "deficiencies" with Jetsgo's operations, was launched after a botched landing by one of Jetsgo's planes in Calgary earlier this year -- one of several recent incidents involving Jetsgo aircraft.

Jean Lapierre, the federal Transport Minister, said his department issued a 30-day notice to Jetsgo earlier this week to get its house in order -- otherwise he was willing to shut it down.

"My officials came to me ... telling me we were going to issue a notice, that if in 30 days, there were no corrections to some of their practices, we were going to remove their certificate," Mr. Lapierre said.
[...]
Adding to Jetsgo's financial difficulties were mounting safety concerns, including 57 incidents deemed serious enough for investigation, according to government documents.

In late January, a Jetsgo plane skidded off a runway in Calgary, damaging the plane and a runway sign, before taking off again and landing safely.

Then, in February, Transport Canada said it had restricted the airline to flying no higher than 28,000 feet because of problems with the airline's operations manuals. Flying at a lower altitude adds to fuel costs.

More recently, two Jetsgo planes suffered engine problems with passengers aboard. One was attempting to take off from Toronto last Friday when one of its two rear engines failed. A day later another Jetsgo plane was flying from Fort Myers, Fla., when one of its engines sprung an oil leak, forcing an early landing.

Lucie Vignola, a spokeswoman for Transport Canada, said the agency's recent inspection of the airline found its rapid growth had stretched the organization extremely thin.

"They had grown the company so fast that some vice-presidents were [responsible for] training staff in addition to their management duties."

Glad I didn't fly Jetsgo recently.

[mrlayance]

No word of a lie, but I saw a JetsGo plane fly over Winnipeg? Very Odd...

[LoftyPines]

A ticket may be a contract, but if the airline goes bankrupt, you become just another creditor in line. And unfortunately, you're not one of the priority creditors, so essentially your money is sucked away to pay their bankers.

I think thats why the credit card companies are refunding money to their clients. They then become creditors and with the large amount of tickets purchased through them, they have a better chance of being paid back, and their card holders are happy. Pretty good of the credit card companies for doing it though! Good luck Lance!