05-19-2007, 12:21 PM
I purchased my tickets with visa by phone the day of the presale. Then the rumours started about the show being cancelled. Sure enough, Harbour Station called me to let me know that the show was cancelled and that they would refund (credit) my visa for the 5 tickets I bought. However, the woman who called forgot a very important bit of information. That in order to get the refund I have to return the tickets to Harbour Station.
How I found out was my visa statement had no sign of refund, so I called visa to confirm. Still no refund. So I called Harbour Station and the ticket agent said I have to mail back the tickets to them before they issue a refund. I got a little pissy on the phone that they should provide the proper information to their customers and it's a bloody good thing I didn't toss the tickets away after getting the voicemail from them stating I would be getting the refund.
Hopefully others didn't throw their tickets away.
Darren
How I found out was my visa statement had no sign of refund, so I called visa to confirm. Still no refund. So I called Harbour Station and the ticket agent said I have to mail back the tickets to them before they issue a refund. I got a little pissy on the phone that they should provide the proper information to their customers and it's a bloody good thing I didn't toss the tickets away after getting the voicemail from them stating I would be getting the refund.
Hopefully others didn't throw their tickets away.
Darren