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Has anyone ever succeeded in using this third rate service?

My son got a gift card with 10 free downloads, and I've spent about an hour trying to actually check out. Every time I go to check out, it simply logs me out and empties the shopping cart. I've checked the security settings, reviewed the help, etc. And I can't get anywhere.

Do they actually not want you to buy music? Are they trying to make it hard?

Has anyone run into this before?
I have never had a problem