04-10-2009, 10:08 AM
Email the following with your thoughts of not getting the CD on the 7th from the Ticketmaster ticket pre-sale. I was told the CD should arrive by end of next week.
<!-- e --><a href="mailto:Nick.Down@umusic.com">Nick.Down@umusic.com</a><!-- e -->
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From: Chris Mowat [mailto:cmowat1@rogers.com]
Sent: April 9, 2009 7:24 AM
To: <!-- e --><a href="mailto:customersupport@chooseyourmusic.com">customersupport@chooseyourmusic.com</a><!-- e -->
Subject: Tragically Hip pre order CD not received yet.....
Ticketmaster order number #####/TOR;
Please advise when I might see The Tragically Hip CD that came out on Tuesday?
Regards,
Chris Mowat
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From: Down, Nick [mailto:Nick.Down@umusic.com]
Sent: Thursday, April 09, 2009 9:59 AM
To: Chris Mowat
Subject: RE: Tragically Hip pre order CD not received yet.....
Hi Chris
The CD came out April 7, and will be shipped promptly
Please email back if you do not receive it by the end of next week
Thanks
Nick Down
Helpdesk
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Nick,
Thanks for your quick response.
It is unfortunate that the CD did not arrive at my residence the day it was released. If all the stores across Canada can receive the CD for sale on Tuesday April 7th, there is no reason that die hard Hip fans who bought pre-sale tickets along with the new CD can’t get it the day it comes out. Considering the purchase was placed March 3rd, six weeks ago, processes should have been put in place to make sure it happened.
I am not the only one that is extremely disappointed in this transaction, many fans of The Hip who made the same purchase have expressed anger and disappointment. I am not sure who is at fault with this delay but it should be recognized as a complete failure.[/b]
Chris
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<!-- e --><a href="mailto:Nick.Down@umusic.com">Nick.Down@umusic.com</a><!-- e -->
<!-- e --><a href="mailto:customersupport@chooseyourmusic.com">customersupport@chooseyourmusic.com</a><!-- e -->
---------------------------------------------------------------
From: Chris Mowat [mailto:cmowat1@rogers.com]
Sent: April 9, 2009 7:24 AM
To: <!-- e --><a href="mailto:customersupport@chooseyourmusic.com">customersupport@chooseyourmusic.com</a><!-- e -->
Subject: Tragically Hip pre order CD not received yet.....
Ticketmaster order number #####/TOR;
Please advise when I might see The Tragically Hip CD that came out on Tuesday?
Regards,
Chris Mowat
-----------------------------------------------------------------
From: Down, Nick [mailto:Nick.Down@umusic.com]
Sent: Thursday, April 09, 2009 9:59 AM
To: Chris Mowat
Subject: RE: Tragically Hip pre order CD not received yet.....
Hi Chris
The CD came out April 7, and will be shipped promptly
Please email back if you do not receive it by the end of next week
Thanks
Nick Down
Helpdesk
-------------------------------------------------------------
Nick,
Thanks for your quick response.
It is unfortunate that the CD did not arrive at my residence the day it was released. If all the stores across Canada can receive the CD for sale on Tuesday April 7th, there is no reason that die hard Hip fans who bought pre-sale tickets along with the new CD can’t get it the day it comes out. Considering the purchase was placed March 3rd, six weeks ago, processes should have been put in place to make sure it happened.
I am not the only one that is extremely disappointed in this transaction, many fans of The Hip who made the same purchase have expressed anger and disappointment. I am not sure who is at fault with this delay but it should be recognized as a complete failure.[/b]
Chris
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